Community is taking you places.

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Retention

A community manager increases the lifetime value of a customer through community participation.

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Growth

A community manager generates high quality sales leads through active listening and outreach.

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Customer Satisfaction

A community manager reduces the costs associated with customer service and scales support.

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About the Author

Susan Silver
Director of community @TSRgames. Writes about community for the curious. Community manager with a mathematical muse. They/Them.

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Snapchat: susanrsilver

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