Story mapping is a skill that I very much want to learn. To aid me in this task, I picked up a copy of “The User’s Journey” by Donna Lichaw over the weekend. These techniques come down to us through UX and product development. I believe it has a much broader impact and this includes […]
Community is taking you places.
Learn how with a 15 minute consult.Book a Meeting
A community manager increases the lifetime value of a customer through community participation.
A community manager generates high quality sales leads through active listening and outreach.
A community manager reduces the costs associated with customer service and scales support through community education.
I was super excited when I read about the new framework from CMX Hub. I have yet to fully comprehend all that it offers. That is why I signed up for this webinar taking places tomorrow, Tuesday June 21st, online with David Spinks. I’ll take notes and offer them up here for all you who […]